![]() ![]() If your iPhone doesn’t show up in iTunes or Finder, try doing a hard reset while your iPhone is connected to your computer. My article about what to do if your iPhone screen turns black can help. Scroll to the Repair Options section at the bottom of this article to learn what to do next (and possibly save some money). If your iPhone shows up in iTunes of Finder and you can successfully back it up, or if it’s making any noises at all, you may need to have your iPhone’s display repaired. If there’s a serious hardware problem, this might be your last chance to back up your data. Does iTunes recognize your iPhone? If it does, back up your iPhone right away. If your iPhone still won’t turn on, plug your iPhone into your computer and open iTunes (PCs and Macs running macOS 10.14 or older) or Finder (Macs running macOS 10.15 or newer). #Iphone explorer has stopped working how toTo learn more about how to fix iPhone charging problems that can be related to this issue, I recommend you check out my article called My iPhone Won’t Charge. If their iPhone charges and yours doesn’t, don’t skip to the next step just yet.Ī common, less-documented issue is some iPhones will charge when connected to a laptop computer, but not with the wall charger. Even if your friend’s iPhone charges with the same cable and wall charger, it’s possible that your iPhone will not. Without going into a detailed discussion about why this happens, try charging your iPhone using a USB port on your computer if you usually use a wall outlet, and try a wall charger if you usually charge your iPhone with your laptop. If your iPhone won’t turn on, try charging your iPhone with another cable and another charger, or alternatively, try charging someone else’s iPhone with your cable and your charger. Check Your Lightning Cable And Your Charger (Don’t Skip This Step). #Iphone explorer has stopped working softwareWhen a software problem is that bad, it’s time to fix the software. You can learn about how to do the deepest type of iPhone restore in my article about how to DFU restore an iPhone. If you’ve determined that your iPhone’s software is the reason your iPhone won’t turn on, I recommend you backup and restore your iPhone. If a hard reset fixed your iPhone, your problem was never that your iPhone wouldn’t turn on, because it was on the whole time.Ī lot of people think their iPhone won’t turn on when their iPhone is on, but the software has crashed so it’s displaying a black screen and not responding. It’s an easy mistake to make, because an iPhone in that condition is almost indistinguishable from an iPhone that’s turned off. Sidenote: Why Can A Hard Reset Fix An iPhone That Won’t Turn On? To hard reset an iPhone 8 or newer, quickly press and release the volume up button, then press and release the volume down button, then press and hold the side button until the Apple logo appears. ![]() On iPhone 7, simultaneously hold the power button and volume down button instead. To hard reset your iPhone on an iPhone 6S or older, press and hold down the Sleep / Wake button (the power button) and the Home button at the same time, for at least 20 seconds or until the Apple logo appears on the screen. ![]() Astonished, they’d ask, “What did you do?”Ĭross your fingers and try a hard reset. I’d do a hard reset and their iPhone would immediately spring back to life. Someone would walk in and hand me an iPhone that wouldn’t turn on. If that doesn’t solve the problem, I’ll discuss the hardware issues that can cause the problem. Your iPhone’s software is the easiest to troubleshoot, so that’s where we’ll start. We need to determine is whether a software or hardware problem is preventing your iPhone from turning on.
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